Tura, May 22: CM Connect offices will be set up in all 56 blocks of Meghalaya to enable the State government to engage with the people personally and address their concerns.
This was informed by Chief Minister Conrad Sangma today during a programme to lay the foundation of various projects in Tura worth over Rs 150 crore.
“CM Connect is an idea built around that vision – that every citizen should be able to connect directly with the government,” Sangma said.
Explaining the functioning of the CM Connect 1971 call centre, he said that every citizen’s grievance is recorded, forwarded to the concerned department, and tracked in real time untill resolution of the grievance.
“Every concern raised by the citizens is recorded in the system and forwarded to the concerned officials for redressal. These grievances are expected to be resolved within a specific timeframe, and the entire process is monitored by me in real time through the CM Connect call centre,” Sangma said.
He further informed that the State government is also strengthening direct interaction with the people through CM Connect field programmes..
“Apart from the call centre, we are also strengthening direct CM Connect programmes where we engage with people personally and listen to their concerns,” Sangma added.
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